Cancellation and refund

By purchasing at Turbopass, you are making the right choice. You can relax and look forward to your city vacation in the following destination cities: Athens, Barcelona, Berlin, Cape Town, Hamburg, London, Paris, and Rome!

In case your circumstances change and you no longer need the City Pass you can easily return it!

All Turbopass City Passes are refundable up to 1 day before the first day of validity. You will be refunded the full amount (minus a 20€ cancellation fee per City Pass).

To cancel please send an e-mail stating the transaction number (your order number) to the following email address: cancellation [at] (Please replace [at] with the @sign to be able to send your mail). Paper Passes and tickets that you received by mail have to be returned undamaged and without any written entries within 15 days after cancellation. Passes or folders must be unopened and have to be returned sealed and undamaged. You will only be refunded the full amount (minus the 20€ cancellation fee per City Pass) when the returned Passes are sealed and undamaged.

Please note:
On receipt of your cancellation e-mail to Turbopass, all City Passes and all tickets issued by Turbopass cease to be valid.
Any use, even partial use is no longer possible. If Athens tickets, Barcelona tickets, Berlin tickets, Cape Town tickets, Hamburg tickets, London tickets, Paris tickets, Rome tickets have been sent or issued, the customer is obligated to send back all the Pass documents at their own expense and at their own risk. NO entries may be made on the Passes, and Passes have to be returned sealed and undamages. The cancellation is fully effective, and the purchase price will be refunded (minus the cancellation fee) only after Turbopass receives these documents.