Cancellation and refund


You're doing everything right with a Turbopass purchase. You can relax and look forward to your city trip to Athens, Barcelona, Dubai, Florence, Hamburg, London, Mallorca, Munich, Naples, Paris, Rome or Venice and already have your entrance ticket for many sights in your pocket! 

But as it is, sometimes you have to change your plans. We understand that. That's why we offer you the option to cancel your City Pass.  In case your circumstances change and you no longer need the City Pass, you can cancel the order and receive a partial refund.

All Turbopass City Passes are refundable up to 1 day before the first day of validity. You will be refunded the paid amount (minus a 30 € cancellation fee per City Pass). For the Rome City Pass and the Barcelona City Pass, where Turbopass has made advance payments for certain services, the cancellation fee is €40 per pass for Barcelona and €50 for Rome.

Paris City Pass Exception:
The Paris
City Pass follows a separate cancellation fee structure. The cancellation fees are as follows:
• 2-day pass: 85 euros 
• 3 and 4-day passes: 95 euros 
• 5 and 6-day passes: 110 euros 
These fees are due to the nature of our agreements with partners and the non-refundable status of certain tickets once they have been generated. 


Munich City Pass and Munich Card exception:
Special cancellation conditions apply to the Munich City Pass and the Munich Card.
- If you cancel up to 24 hours before the planned date of use, no cancellation fees will be charged.
- In the event of cancellation within the last 24 hours before the planned date of use, no refund is possible and the price of the Munich City Pass or Munich Card will be charged in full.


You can cancel your order by logging into your „My account and then “my tickets“.


Please note:
With your cancellation the City Passes lose their validity. Any use, even partial use, is no longer possible.