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Cancellation and refund


By purchasing a Turbopass City Pass you are making the right choice. You can just relax and look forward to your next city trip in these destinations: Athens, Barcelona, Berlin, Dubai, Florence, Hamburg, London, Mallorca, Munich, Paris, Rome and Venice! 

In case your circumstances change and you no longer need the City Pass, you can cancel the order and receive a partial refund.

All Turbopass City Passes are refundable up to 1 day before the first day of validity. You will be refunded the paid amount (minus a 30 € cancellation fee per City Pass). For the Rome City Pass and Barcelona City Pass the cancellation fee is 40 € per City Pass.
Paris City Pass Exception: The Paris City Pass follows a separate cancellation fee structure. The cancellation fees are as follows: 
• 2-day pass: 85 euros 
• 3 and 4-day passes: 95 euros 
• 5 and 6-day passes: 110 euros 
These fees are due to the nature of our agreements with partners and the non-refundable status of certain tickets once they have been generated. 


You can cancel your order by logging into your „My account and then “my tickets“.

City Passes and tickets you received by Mail, have to be returned undamaged and without any written entries within 15 days after cancellation. All documents must be sent back to Turbopass completely unopened, undamaged and sealed. You will only be refunded the paid amount (minus the 30 € or the 40 € cancellation fee per City Pass) when the returned documents fulfill these conditions. 

Please note:
With your cancellation the City Passes lose their validity.

Any use, even partial use, is no longer possible.