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Cancellation and refund


By purchasing a Turbopass City Pass you are making the right choice. You can just relax and look forward to your next city trip in these destinations: Athens, Barcelona, Berlin, Dubai, Florence, Hamburg, London, Mallorca, Munich, New York, Paris, Rome and Venice! 

In case your circumstances change and you no longer need the City Pass you can easily refund it!

All Turbopass City Passes are refundable up to 1 day before the first day of validity. You will be refunded the paid amount (minus a 30 € cancellation fee per City Pass). For the Rome City Pass the cancellation fee is 40 € per City Pass.

In order to cancel your booking, please send us a cancellation request with your order number to the following email address: cancellation [at] turbopass.com (Please replace [at] with the @-sign to be able to send your mail). City Passes and tickets you recieved by post, have to be returned undamaged and without any written entries within 15 days after cancellation. All documents must be sent back to Turbopass completly unopened, undamaged and sealed. You will only be refunded the paid amount (minus the 30 € or the 40 € cancellation fee per City Pass) when the returned documents fulfill these conditions. 


Please note:
After Turbopass recieved your cancellation request, the City Passes lose their validity

Any use, even partial use, is no longer possible. If the tickets already have been sent or issued, the customer is obligated to send back all documents at their own expense and at their own risk. The refund is only possible, if the City Passes were sent back to Turbopass without any written entries. The City Passes have to be returned to Turbopass sealed and completely undamaged. The refund (minus the cancellation fee) will only be proceed, when Turbopass successful received and proved the documents.