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How does the Hamburg City Pass work?

  1. Chose the Hamburg City Pass "without public transport" or "with public transport" 

  2. Chose the number of days 1, 2, 3, 4, 5, 6 or 7 days – and the number of people

  3. Receive your Hamburg City Pass by Email.

  4. Print out the Hamburg City Pass if you chose the option WITH publc transport in case of controls.
    For the free entrance at all attraction the smartphone ticket is sufficient.  

Validity

How long does the Hamburg City Pass work for? 

The Hamburg City Pass has been designed for maximum flexibility and is valid for one, two, three, four, five, six or seven consecutive days so choose the one that best suits your time in Hamburg. 

Hamburg City Pass with public transport: The Hamburg City Pass with public transport is valid for 1-7 consecutive calendar days from the day you specify as the first day of use when making your booking. Each attraction can be visited and used once free of charge. The Hamburg City Pass with public transport is personal, i.e. the ticket is only valid for the person whose name is stated or only in the presence of this person. Please carry a valid official photo ID for identification purposes (e.g. identity card, passport, driving licence). To use public transport, please print out your City Pass and show it at a ticket inspection. 

If you book the Hamburg City Pass with public transport for 2 persons and more, the following combinations are possible for your public transport ticket.

Combination of travellers:
For 2-5 persons of any age a group ticket for 5 persons is issued.
For travel groups e.g. with 6, 11 or 16 travellers, you will receive 1, 2 or 3 group tickets each, which can be used for up to 5 people of any age as well as an additional single ticket. 

Personalisation of the public transport ticket: in the last step of your booking, we therefore ask you to indicate the names of the travellers to whom the public transport ticket is to be issued. Please indicate the passengers to whom the public transport ticket is to be issued. The ticket is only valid in the presence of this person(s). If you prefer to have a separate public transport ticket for all passengers, please order the Hamburg City Pass in separate bookings.  

With the Hamburg City Pass with public transport you can ride for free with the public transportation of the HVV in the whole city of Hamburg, including Hamburg airport and some directly neighbouring municipalities. (Großbereich Hamburg with Tarifringen A and B) and visit all of the included attractions. At your arrival you have your ticket already in your pocket and you can start exploring Hamburg right away.

*Attention: If you have not received emails from Turbopass, please check the Spam or Junk folder of your email address to ensure that the message has not been classified as spam/junk. If the message has been classified as spam/junkmail, there should be one of the following options: 'No spam', 'No junk' or 'Add sender to white list'. This helps to receive future emails from Turbopass. If you still do not receive an email from us, please contact our customer service.

Hamburg City Pass without public transport: The Hamburg City Pass is valid for the respective specified days, It will be activated with the first time that you scan the pass. The included and discounted attractions can only be visited once. Please note that the first time of usage must be within 12 months after the purchase of the Hamburg City Pass. 

NEW in 2021 – Note on group discount: If you are travelling with at least 7 persons you can easily click on the 5% discount. Your final price will be reduced accordingly in your shopping cart.

Cancellation: Should your plans change, we can reimburse your order up to 1 day before the provisional start date entered, only if the passes and additional products have been unused and not activated. We charge a 30 € service charge for each reimbursement. 

What are choose-and-select attractions? You can choose between the sightseeing bus or a number of guides tours: The 1-day Pass includes the free Hop-on-Hop-off Bus Tour OR the guided Elbe Philharmonic Tour OR a "Reeperbahn" - Tour. The 2-, 3-, 4-, 5-, 6- and 7-day Pass includes the Hop-on Hop-off bus tour AND one of the guided tours. 

How many times can I visit an attraction? Every attraction listed can be visited once for free. Please be aware that some attractions and tours have to be booked in advance. Always show your Hamburg City Pass when entering an attraction as it acts as your ticket in.

Opening hours and reservation: To avoid disappointment, please consult the opening times of the attractions/museums you want to visit that day in case of special closures. Most attractions close on Christmas Eve (24th of December). It is always best to check the website of the attraction or museum you want to visit in advance. 

Is travel included in the Hamburg City Pass? Free travel is included in the Hamburg City Pass with public transport. You can add the travelcard at the beginning of the booking process. The Hamburg City Pass with public transport is the complete sightseeing package, including a free Hamburg travelcard (HVV ticket) to be on the public transport network (HVV), valid for the duration of your pass. Your transport ticket can be used on: U-bahn, S-Bahn, Trams, Buses, Boats. 

The Travelcard also includes travel to and from Hamburg Airport, making your trip even easier! You can retrieve information about the different areas of validity of the HVV Ticket and the range of the included HVV metro ticket online. Therefore, please visit www.hvv.de. The range included in your travelcard is within the grey circle. Within the grey circle you can use the public transportation for free. All attractions included in the Hamburg City Pass and the Hamburg Airport are within the grey zone and therefore included. 

Point of Sales in Hamburg - Where can I buy my Hamburg City Pass? As well as buying your Hamburg City Pass online, you also have the option to buy it from a number of point of sales in Hamburg. 

We kindly ask you to abstain from buying tickets at our Points of Sale at the moment and to instead book via our website. We thank you for your consideration!

– Our Head Office: Turbopass, Fuhlsbüttler Str. 399 b (due to corona measures, it is not possible to buy your tickets at our office at the moment!)
– Hamburg Airport: Hamburg Welcome Center (daily 9am-4pm)
– Hamburg Central Station: Radio Hamburg Ticket Center Wandelhalle, entrance Spitalerstr./Glockengießerwall (temporarily closed) or AGw, Steindamm 1 (Mon-Thu: 10am-12.30pm, Fri and Sat: 10am-3pm)
– Harbor: Barkassen-Meyer, Landungsbrücken - Bridge Number 6 (daily 9am–4pm)
– St. Pauli / Reeperbahn: St. Pauli Tourist Office, Wohlwillstr. 1 (Mon-Sat: 12pm–7pm) or AGw, Reeperbahn 56 (Mon–Thu: 10am-12.30pm, Fri and Sat: 10am-3pm)
– at Tourist-Information Regionalpark Rosengarten e.V., Kirchenstr. 6, 21244 Buchholz (Mon, Tue, Thu, Fri.: 10am–12.30pm and 2pm–4pm, Wed: 9am–12.30pm, Sat: 10am–12.30pm)

We wish you a pleasant stay in Hamburg!

To find out more about our Terms and Conditions and how to use the Hamburg City Pass you can see our FAQs

Learn more about the Hamburg City Pass with public transport >

Hamburg City Pass

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