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Turbopass customers say
427 of all Paris ratings 4.3 out of 5
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"Disappointed"

1

The publicity that you can pass the snakes is, to say the least, only true if it means getting to the end of the line and waiting like everyone else. So do not miss the giant snake in Versailles. Had to stand for more than an hour in the snow with all the others, because on demand, that I have a passport, it just came yes they have to stand in the same queue and in Versailles there were no signs that would have pointed to the passport. The next thing is the ticket for the Metro, because strangely enough, a normal card worked, which should be valid for one day, so that it worked on the cabinets and sometimes not, so was ejected as not valid again. So I had to take another ticket, so as not to block the barrier or the passage there. I would not recommend buying the pass because the tickets for most of the attractions are not that expensive and all the hassle around them with metro and everything stays in check.

Reply from Turbopass Thank you for your feedback! We regret that you were not completely satisfied with our passport and hereby apologize in good shape for the inconvenience! We buy our public transport tickets directly from the public transport operator in Paris. As recommended in the brochure, defective tickets can be checked at the RATP offices on site and, if necessary, exchanged free of charge. The Palace of Versailles, according to the information available to us, can be accessed preferentially at the corresponding entrance for passport holders. We'll check immediately why this was not possible in your case. Generally, the pass allows for quick access to attractions such as the Louvre, Versailles Palace and the Musée d'Orsay.
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"Long weekend in Paris"

1

The previous city passes were TOP! Paris unfortunately of the included things not good. A classic city tour is missing. For many services, additional add-on charges are incurred. What a pity!

Reply from Turbopass Thank you for your feedback! The Paris City Pass offers free public transport as well as a free entrance to more than 60 museums and attractions, including the Louvre, the Arcade, 3 different city tours and a boat trip on the Seine. No additional fees are charged for all of these services. In addition, the pass price includes discounts on other attractions such as the Tour Montparnasse or the classic city tour with the Hop-on-Hop-off bus. We point this out clearly on our website as well as in the travel documents.
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"Disappointed"

1

We had expected that we could visit museums on three days and use public transport. The former was only possible in two days, which made our plans quite messy. In front of the Louvre, we also had a good hour in extreme heat / blazing sun ...

Reply from Turbopass Thank you for your feedback! We regret that you could not use the passport as desired. On our website, we point out the components of the Paris City Pass at various points (see "Advantages", for example). We would like to take your criticism as a suggestion to clarify this information. For passers-by, there are explicitly special accesses at various museums, such as the Louvre, which provide faster access. The special entrance to the Louvre or the Palace of Versailles is explicitly signposted. In addition, in the brochures enclosed with all the passports, we will give an indication of how the waiting period at the Louvre can be circumvented. During the peak season and due to safety precautions, however, there may also be fewer waiting times at this entrance. We are sorry that you had complications on the ground.
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"Unfortunately, did not work smoothly"

1

The Hop-on-hop-off bus company was very customer-friendly. We had to go to the main office (behind the opera - only there to get tickets for the bus). Opera - only two free guided tours of the opera, each morning and afternoon - at least one hour advance - otherwise the tour is full-

Reply from Turbopass Thank you for your feedback! We regret that you could not use our passport anywhere as desired. With our Paris City Pass, you can participate in the Opéra Garnier Tour without pre-registration. We would be pleased to receive your note regarding the reimbursement of the bus-discount as an improvement proposal for our brochure.
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"Unsatisfied!"

1

There is no preferential entrance to the castle or Louvre museum. My recommendation - buy Museum City Pass at half price as a Turbopass and you have the same. lg

Reply from Turbopass Many thanks for the feedback. We regret very much that your expectations have not been fulfilled. Up to now there were no problems with the prefered entrance in the Louvre or in Versailles. Of course we will get in touch with the responsible people on site. We would like to point out the fact that the Paris City Pass offers a complete package and offers for example free entry for many attractions, free river cruise and free use of the local public traffic. This package is valued in general with a high customer satisfaction by the users.
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"City breaks Paris"

1

Price achievement inadequate! If you do not want to spend all days in museums, the price is not justified. Bus tour and Eiffel tower, no estate was recognized. Take this out of your product description or improve the relationship to these facilities! Pending and preferred entry is nonsense! Except for the Louvre. Arc de Triomph does not recognize the pass! Boat trip was good!

Reply from Turbopass We are sorry that you were dissatisfied. Unfortunately, it seems to be a misunderstanding how to use the passport or the descriptions have not been considered by you. Please feel free to contact us again. We would be pleased to provide you with further information on the advantages of this and other passes.
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"waste"

1

That part was a waste of money. The good things for our taste were not included (entry to the Catacombs, Notre Dame attic, Eiffel Tower admission, etc.).

Reply from Turbopass Not all attractions for all tastes are included on the pass, that's right. However, what included is, is listed before purchase and not surprising. Included are definitely the must-haves for Paris visitors :-) The Eiffel Tower, you can obtain here on the website. Since only very limited capacity and time windows are available for the Eiffel Tower (and not every visitor can at this time), the Eiffel Tower in no fit is standard.