Data Protection Provisions


1. General is provided by Turbopass GmbH, Fuhlsbüttler Str. 399 b, 22309 Hamburg, referred to below as "Turbopass". Turbopass is the responsible party within the meaning of the German Data Protection Act (Datenschutzgesetz).The security of your data is of particular importance to us. Therefore we provide information about the collection and use of your personal data here and, if necessary, will obtain consent for its use. Please read the following provisions carefully. You can view these at any time at and print and save them using your browser. If you have any questions please contact us at
We have, of course, taken technical and organizational measures to ensure compliance with statutory data protection provisions. We have also taken precautions against unauthorized access by third parties. However for clarity we point out that the transmission of data - particularly through the internet via email – can be subject to holes in security. Unfortunately, it is never possible to completely protect data against access by third parties. In addition, we cannot monitor the use by third parties of data published on the website.


2. Collection and use of data
Our webpages can be visited anonymously without providing personal information.
Similarly to many other websites, we collect the following information each time our website is accessed: the operating system used by you, the browser you use, the date and time of your visit to our website and the URL of the page previously visited (referrer address). This is merely for statistical purposes and the improvement of our service. We ensure that these data cannot be associated with any particular person.
However, we can only provide you with some of our services if we obtain personal data from you. This data is collected on a voluntary basis. For example, we generate personal data if you use our services and book tickets or other services through our website. In this case, you will be requested to carefully read this data protection policy and then declare your consent to the use of your data prior to the conclusion of the booking process.
If you transmit data to us - even without being registered – e.g. booking requests, form data etc. this data can be made anonymous and used for statistical purposes. This is also the case if no booking is made.


3. Collection and use of personal data
a. Registration and booking
Information about our customers helps us to personalize your shopping experience with Turbopass and further improve it. It is not our business to sell this information. We save the data provided by you primarily for order processing. This applies to your name and address, date of birth, user name and password, email address, telephone number and payment details. When you first make an order or use functions that require registration, your data are saved to set up a customer account to make it quicker and easier for you to purchase our services in the future.
Your personal data may be used for our own advertising initiatives (emails, newsletters, etc.). You can object to these advertising initiatives at any time by revoking your consent by email to dataprotection [at] or by writing to the above address. In no event will we pass on your details to third parties for commercial purposes.
In order to exclude misuse by external parties, we reserve the right to save your IP-address during the registration or booking process.


b. Payment process (credit cards, PayPal, bank transfer, SOFORT banking)
When you pay for the services you have booked, the payment is processed by different payment service providers. Turbopass does not save any payment information during this process. During the payment process, the payment service provider will inform you of its own data protection provisions and request you to agree to them.


4. Data collection using cookies
Similarly to other webpages, we use so-called cookies on some of our webpages in order to make visits to our website attractive and to enable certain functions to be used. Small text files are placed on your computer, which allow your use of this website to be analyzed anonymously. Most of the cookies used by us are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer, enabling us to recognize your computer on your next visit (so-called permanent cookies). Our partner companies are not permitted to use cookies to collect, process or use personal data through our website.
If you do not want cookies to be used, you can prevent this: the help function in the menu list of most web browsers explains how you can configure your browser so that it will not accept new cookies, will notify you of new cookies, or will delete all cookies already received. However, cookies permit you to use some of the functions on our website, so we recommend you to leave the cookie function switched on.

5. Server log files
The page provider automatically collects and saves information in so-called server log files that your browser transmits to us automatically. This includes:
- Browser type / browser version
- Operating system
- Referrer URL
- Host name of the device accessing the page
- Date/time of the server request
This data cannot be associated with specific persons. A combination of this data with other data sources will not occur. We reserve the right to examine this data later if we discover concrete evidence of unlawful use.

6. Contact form
If you send us inquiries using the contact form, the information entered into the form, including the indicated contact information, is used to process the inquiry, and is saved for possible follow-up questions. The information will not be passed on to anyone without your permission.

7. Newsletter data
If you would like to receive the newsletter offered on the website, we need your e-mail address as well as information which allow us to verify that you are the owner of the e-mail address and want to receive the newsletter. Further data is not collected. This data is used only to send the requested information and will not be passed on to third parties.

The consent to store the data and e-mail address, as well as the use of the e-mail address to send the newsletter can be revoked at any time, for example through the "Unsubscribe" link in the newsletter.


8. Google & Analytics
8.1 Google Analytics and Lucky Orange Web Analytics Service

This website uses Google Analytics, a web analysis service by Google Inc. („Google"), 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", which are text files that are stored on your computer and enable your use of the website to be anlayzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, your IP address will, however, be abbreviated by Google prior to this within the member states of the European Union or other European Economic Area member states. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and abbreviated there. Google will use this information on behalf of this website's operator to evaluate your use of the website, assemble reports about website activity and provide other services for the website operator in connection with website and internet use. The IP address transmitted by your browser in the course of Google Analytics will not be combined with other Google data. You can prevent cookies from being stored by configuring your browser accordingly; we would, however, point out that in this event you may not be able to fully use all functions of this website. In addition, you can also prevent the gathering of data generated by the cookie and relating to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link:

This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service at

8.2 Google AdSense
Our website uses Google AdSense, an online advertising service by Google Inc. ("Google"). Google AdSense uses so-called "cookies", which are text files that are stored on your computer and enable your use of the website to be analyzed. Google AdSense also uses so-called web beacons (invisible graphics). Through these web beacons, information such as the user traffic on the offer pages can be analyzed. The information produced by cookies and web beacons (including the IP address of the user) about the use of this website and delivery of advertising formats are transmitted to a server in the USA and stored there. This information can be passed on to Google's contract partners by Google. However, Google will not combine your IP address with other stored personal data.

Users can prevent the installation of cookies by Google AdSense in various ways:
a) through the appropriate settings in their web browser;
b) by deactivating personalized ads from Google at;
c) by deactivating the personalized ads from providers that are part of the self-regulation campaign "About Ads" at;
d) through permanent deactivation by a browser plug-in.
The settings under b) and c) are deleted when cookies are deleted in the browser settings.


More information about data privacy and cookies for advertising with Google AdSense can be found in Google's privacy policy, which is available under the following link:

8.3 Google Analytics remarketing
This website uses the remarketing or "similar target groups" function by Google Inc. ("Google"). With this function, the provider of the website can address the visitors of the website with target-oriented advertising, in which the visitors to the provider's website are shown personalized advertisements when they visit other websites in Google's advertising network. For analyzing the website usage, which is the foundation of the creation of personalized advertisements, Google uses so-called cookies. For this purpose, Google saves a small file with a sequence of numbers in the browsers of the website visitors. With this number, the visits to the website as well as anonymized information about the use of the website is collected. Personal data of the website visitors is not stored. Google uses this information to provide functions for display advertising, such as remarketing, reports about impressions in the Google advertising network, or Google Analytics reports about the performance in various demographics or interest areas. Google may also pass this information on to third parties if required by law or if the third parties process the data on behalf of Google.

This website uses the following Google AdWords functions:
- remarketing,
- interest categories and categorization according to demographic characteristics (e.g. age, gender),
- similar target groups,
- other types of personalized advertising.


We use these Google AdWords functions to readdress visitors of this website on websites of third party providers or address internet users with specific interest profiles based on their internet use. With our cookies, remarketing lists, or other anonymous IDs, we do not collect any personal data.


You can permanently deactivate the use of cookies by Google by opening the following link, and downloading and installing the provided plug-in: Alternatively, you can deactivate the use of cookies by third parties by visiting the deactivation page of the Network Advertising Initiative under and following the opt-out information provided there. More information about Google Remarketing as well as Google's privacy policy can be viewed at: 


9. Transmission of data
We may provide your data to third parties if this is permitted by statute (for example, the German Data Protection Act), and is also necessary, such as the provision of your data to criminal prosecution and regulatory authorities to defend state and public security, as well as for the prosecution of crime. The use of stored data for the performance of the contract also includes passing on your data to third parties and their use of the data where this is necessary to find, perform and conclude your user relationship and any purchase contracts that have been entered.


10. Right of revocation
You can also object to the collection and storing of data that has been made anonymously. In addition, you can revoke a consent that has already been given at any time. It is not necessary to provide reasons to do so. Please forward objections of this kind to dataprotection [at], or send them by post to the above address.


11. Data protection by third parties
The website contains links to and (if applicable) from the websites of third parties. If you follow a link to one of these websites, please be aware that these websites are subject to their own data protection provisions and that we cannot accept responsibility for data protection by other parties. Before transmitting your data to third parties you should read their data protection policy.


12. Right to information
Under the German Data Protection Act you have a right to be given information related to the data we have stored about you free of charge and, if applicable, a right to have this data corrected, blocked or deleted. Requests can be sent at any time and in no special form, to dataprotection [at] or Turbopass GmbH, Fuhlsbüttler Str. 399 b, 22309 Hamburg.


13. Changes
We will notify you of any changes to our Data Protection Policy here. We therefore request that you visit this page regularly.

Data Protection Provisions, November 2017