Turbopass customers say
268 of all Athens ratings 4.6 out of 5
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"Disappointed"

3

I actually expected more. Since I'm not a big museum goer, the pass had brought me almost nothing. A city tour with the tourist bus, that's it. I could have had cheaper. For the attractions such as Acropolis you could not use the pass. Was disappointed.

Reply from Turbopass Thanks for your review! Please note that in addition to the 2-day Hop-on Hop-Off City Tour and the Acropolis Museum, the Athens City Pass MINI also includes a mini train through Piraeus and a variety of discount partners. The CLASSIC Pass also includes free transport and access to the Acropolis; the COMPLETE Pass additionally various archaeological museums as well as the entire banister of the Acropolis. The exact overview of the various options can be found directly on the main page https://www.turbopass.de/athen-city-pass

"Athens City Pass"

3

We realised at the bus stop that we could buy our tickets from the driver for 16 EUR each, but instead we had to walk under the sun to the first stop of the route in order to redeem our vouchers for 29.90 EUR each. Our Mini Turbo Pass supposed to include admission to the New Acropolis Museum, but they made us to pay 3 EUR for our 10 years old son at the sight, because his free admission bar code was not provided by turbo pass on the printed voucher.

Reply from Turbopass Thank you for your feedback! We are sorry to hear that you weren't satisfied with your Athens City Pass MINI. Please note that this option does not include public transport. It does include a 2-day-ticket for the hop-on-hop-off bus and the mini-train.
Regarding the New Acropolis Museum, we state on our website that it is free for minors under 18 years old but that Non-EU-citizens might be asked to pay a fee of 3€.
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"Easy online order, value for money Top"

3

Ordering on the internet very easy and fast.Use of the hop-on-hop-off bus possible without problems (although the staff was a bit surprised at how the tickets were printed to us - that was necessary, the pass alone was not enough) At the Akropolismuseum ( contrary to the announcement on the homepage of Turbopass) once more to make a ticket (at the group entrance, which went a bit faster than for single tickets) - therefore only 3 stars

"Not good for Athens"

2

The prices in the months of February are very low and this ticket is very expensive.
Ex. Philopappos Hill & Mount Lycabettus –Viewpoint - private area all for a fee this ticket is not accepted

"Accepted in Hop on Hop off and the New Acropolis Museum."

2

We got the Athens mini pass via web and please be advised there is no office where you can exchange it to a card or get information from anyone.
We started getting trouble as soon as we got there and tried to use the Airport Metro. In the city pass advatages overview you can read \"Free use of the public transport in Athens\" but when we asked the guy from the Metro he stated he didn't know what this was and we would get a fine if we didn't purchase the metro ticket for 8€.
Everything we found an information office we would enquire but noon really knew about this or where to get infromation and evetually a lady in Syntagma Square told us there used to be an office in the airport but it is now closed.
We were able to used it in the Hop on hop off bus and the New Acropolis Museum but still felt like we were scammed for this.

Reply from Turbopass Thank you for your feedback! We are sorry for any inconveniences you experienced with the Athens City Pass. However, the MINI Pass does not include the public transport - we state this several times on our website. It includes two days of hop-on-hop-off bus tours, the mini train, 3 walking tours, the New Acropolis Museum as well as plenty of discounts on further attractions and shopping. Moreover, the MINI Pass does not have to be picked up anywhere as it is an e-ticket which you receive by email. We also state this on our website.
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"The Athens Pass is not worth it"

1

The pass unfortunately does not include many museums / attractions (eg Benaki Museum, Panathinaiko Stadium, Byzantine Museum, just to name a few). The money saving was zero with us. Worse, the Athens Pass is completely unknown in Athens, which means one is not told that the particular museum does not participate, one simply does not know the passport. Also, the exchange for a ticket to the Acropolis and the Acropolis Museum is awkward. For other passes (London, Florence, Copenhagen, just to name a few), there are dozens of participating attractions, you go with a plastic card directly to each entrance (with signs for the local passport), shows it there (it is scanned) and everything is beautiful. Not so in Athens. At the Acropolis Museum, the passport was unknown to either the security man or the lady in the dressing room. Only thanks to our persistence and inquiries at the box office, we were exchanged a ticket for the museum at the group cash desk.

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"No time savings with children"

1

We bought the pass for 2 adults and 1 child to avoid the queues at the ticket office to the Acropolis. For the adults, the ticket was there, the passport was just a note with the note that children under 18 years must pay no entrance fee. The children also need a ticket to get through the turnstile. So we had to hire anyway to get a free ticket. Other visitors, who also bought a ticket in advance, had always received one for the children. The whole thing was very annoying.

Reply from Turbopass Thank you for your feedback. We regret that you had to wait a long time. Meanwhile, we have optimized the Athens City Pass. Since June 2019 children receive the (free) ticket at the same time as the adults.