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How to receive your City Pass and your tickets

 

Athens
Your Athens City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Athens" during booking process. Within 24 hours, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup office: in the city centre of Athens close to Syntagma Square Metro station and Acropolis Metro station (opening hours: daily from 6.30am-10.00pm.)

The Athens City Pass Mini is the only one that can be offered in digital form. You will receive it by e-mail straight after confirmation of payment.


Barcelona
Your Barcelona City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Barcelona" during booking process. Within 24 hours, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup offices: at the airport and in the city centre of Barcelona at Plaça Catalunya (opening hours: daily from 8.30am-8.30pm.)
For early birds: The booking for your visit of the Sagrada Familia will be made 6 weeks before the selected date. Your documents will then be sent immediately.


Berlin
Your Berlin WelcomeCard all inclusive (incl. public transport) will be delivered after confirmation of payment
- by mail to your address: select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Berlin" during booking process. Straight after confirmation of payment, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup offices: Our five pickup offices (TouristInfos) are centrally located (central station, Brandenburger Tor, Tegel Airport, Zoological Garden, and Alexanderplatz) and open daily (exception: Zoological Garden - closed on Sundays).

The Berlin WelcomeCard all inclusive (without public transport) will be sent by e-mail straight after confirmation of payment. You can either print it out or use it on your smartphone. 

 

Cape Town
Online tickets, for self-printing, will be sent to you within 24 hours after confirmation of payment by e-mail.
For early birds: In order to make sure that attached information (e.g. opening hours) is given correctly, the Cape Town City Pass will not be sent earlier than 6 weeks before your departure.  


Hamburg
Online tickets, for self-printing, will be sent to you by e-mail as soon as the payment is received.


London
Your London City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in London" during booking process. Straight after confirmation of payment, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup office 1: Gatwick Airport (opening hours: Mon-Sun 6.00am-10pm).
Pickup office 2: Victoria Station (opening hours: Mon-Sun 6.00am-10pm).
Pickup office 3: Waterloo Station (opening hours: Mon-Sun 6.00am-10pm). 


Mallorca
After a successful payment transaction, the Mallorca Pass can be printed out at home or used via a smartphone.


Venice
After a successful payment transaction, the Venice City Pass can be printed out at home.


Paris
Your Paris City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Paris" during booking process. Straight after confirmation of payment, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup office: close to metro-stations Chaussée d'Antin-La Fayette, Havre-Chaumartin, and Opéra (opening hours: Mon-Sat 9.30am-8.30pm, Sun 11am-7pm, public holidays closed)


Rome
Your Rome City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Rome" during booking process. Within 24 hours, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup office: close to Vatican; metro stations Ottaviano-S. Pietro-Musei Vaticani or bus stop Risorgimento (opening hours: Mon-Sat 9.30am-6pm, Sun 9.30am-1.30pm.)
For early birds: The booking of your visit of the Vatican will be made 6 weeks before the selected date. Your documents will then be sent immediately.

Choose your delivery region for shipping charges and timings:

USA, Canada, Australia, Asia, New Zealand, Israel, China, Hong Kong, India, Japan and non-EU countries

Online-Ticket (only Athens City Pass Mini, Cape Town City Pass, Hamburg City Pass, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use as e-ticket on your smartphone. Shipping costs: 0.00 €.

Pick up: Once payment has been received, you will get a collection receipt within the next 24 hours by email. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee pickup: 3.90 €.

Shipping by mail: After your payment has been received, it takes up to 15 business days for your City Pass to be delivered. Be advised to place your order at least 4 weeks prior to your travel. Shipping costs: 5.90 €.

Express shipping: When ordering before 2:00pm, you will get your City Pass within the next 3 working days (USA, Canada, non-EU countries) or 3-5 working days (Australia, New Zealand, Israel, China, Hong Kong, India, Japan) (Monday - Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message for an alternative delivery date. Shipping costs: non-EU countries: 25.00€, USA, Canada: 30.00 €, Australia, New Zealand, Israel, China, Hong Kong, India, Japan: 40.00 €. Please note that possible custom fees have to be covered by the customer.

Please contact us for additional express booking after your order has already been placed.

(Note: Business and shipping days are from Monday to Friday. No shipping will take place on Saturdays, Sundays, or on holidays).

For further questions please contact us by email or phone.

Africa, Latin America, Asia (except Israel, China, Hong Kong, India, Japan), Oceania (except Australia, New Zealand)

Online-Ticket (only Athens City Pass Mini, Cape Town City Pass, Hamburg City Pass, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use as e-ticket on your smartphone. Shipping costs: 0.00 €.

Pickup: Once payment has been received, you will get a collection receipt within the next 24 hours by email. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee pickup: 3.90 €.

Shipping by mail: Not available.

Express shipping: When ordering before 2:00pm, you will get your City Pass within the next 3-5 working days (Monday - Friday). When booking, simply select " Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message for an alternative delivery date. Shipping costs: 50.00 €. Please note that possible custom fees have to be covered by the customer.

Please contact us for additional express booking after your order has already been placed.

(Note: Working and shipping days are from Monday to Friday. No shipping will take place on Saturdays, Sundays, or on holidays).

For further questions please contact us by e-mail or phone.

EU member states (Austria, Ireland, ... ) and Switzerland

Online-Ticket (only Athens City Pass Mini, Cape Town City Pass, Hamburg City Pass, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by email. You can print out the City Pass or use it as an e-ticket on your smartphone. Shipping costs: 0.00 €.

Pickup: Once payment has been received, you will get a collection receipt within the next 24 hours by e-mail. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as a printout. Service fee for pickup: 3.90 €.

Shipping by postal mail: If the payment has been received before 12:00pm, you will get your City Pass within 5 business days by mail. To get your City Pass on time, please order at least six business days prior to your departure. Shipping costs: 5.90 €.

Express shipping: When ordering before 2:00pm, you will receive your City Pass within the next 1-2 business days (Monday - Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: 25.00 €. Please note that possible custom fees have to be covered by the customer.


Please contact us for additional express booking after your order has already been placed.

Germany

Online-Ticket (only Athens City Pass Mini, Cape Town City Pass, Hamburg City Pass, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use it as an as e-ticket on your smartphone. Shipping costs: 0.00 €.

Pickup: Once payment has been received, you will get a collection receipt within the next 24 hours via email. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee for pickup: 3.90 €.

Shipping by mail: If the payment has been received before 12:00pm, you will get your City Pass within the next 2-3 business days by mail. To get your City Pass on time, please order at least six business days prior to your departure. Shipping costs: 2.90 €.

Express shipping: When ordering before 2:00pm, you will get your City Pass within the next 1-2 business days (Monday - Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: 25.00 €.

Please contact us for additional express booking after your order has already been placed.