How to receive your City Pass and your tickets

Athens
The Athens City Pass will be sent to you by e-mail for self-printing or for use on your smartphone. 

Attention early bookers: You will receive your documents at least two days before your departure.

Barcelona

You will receive your Barcelona City Pass after confirmation of payment by e-mail with three components. Within 24 hours, you will receive an e-mail with your online tickets and your pick-up-voucher for the Travel Card and the Card for free admission to many museums with detailed information about the collection points.

Pickup offices: Tourist Information "Barcelona Turisme" at the airport and in the city centre of Barcelona at Plaça Catalunya (opening hours: (Airport – Aeroport T1 – Mon-Fri: 8am-8:30 pm; Sat+Sun: 8:30am-8:30pmAirport – Aeroport T2 – Mon - Sat: 8am-8:30 pm; Sun: 8:30am-8:30pm; Placa Catlunya: Mon-Sun: 8:30am – 8:30pm).)
 

Dubai 
Your Dubai City Pass will be delivered after confirmation of payment by e-mail at the latest 1 week before your departure for self print out or for usage on your smartphone.

Florence
Immediately after receipt of payment, you will receive the Florence City Pass by e-mail simply to print out yourself or for your smartphone at the e-mail address you provided.

Hamburg
Immediately after receipt of payment, you will receive the Hamburg City Pass by e-mail simply to print out yourself or for your smartphone at the e-mail address you provided.

London
After payment confirmation, the London City Pass will be sent to your email, along with a link to access all attractions included.

Mallorca

Immediately after receipt of payment, you will receive the Mallorca Pass by e-mail simply to print out yourself or for your smartphone at the e-mail address you provided.

Munich

Immediately after receipt of payment, you will receive the Munich Card or Munich City Pass by e-mail simply to print out yourself or for your smartphone at the e-mail address you provided.

Updated Shipping Information - 18.08.2023: 

Effective August 18, 2023, the Paris City Pass has been fully digitized for your convenience. Following a successful purchase, your pass will be promptly delivered directly to your email. You'll have the option to either print it at home or conveniently access it on your mobile device. 

For bookings made prior to August 18, 2023, the existing delivery options will remain applicable:
- Standard Shipping or Express Delivery: Your Paris City Pass will be sent to your address via mail. (Please note: Shipping to hotel addresses is not recommended.)
- Pickup in Paris: You can choose to collect your pass in person. Upon confirmation of payment, you'll receive an email containing your collection receipt and detailed information about the pickup location.The pickup office is conveniently situated near metro stations Chaussée d'Antin-La Fayette, Havre-Chaumartin, and Opéra. (Opening hours: Monday to Saturday 10am-6pm, Sunday and public holidays 11am-7pm)

Rome

The Rome City Pass will be sent to you at least one day before your departure date
- by e-mail for you to print out yourself or to use on your smartphone.

You can book the airport transfer ticket by ticking the box "With return airport transfer". You will receive the airport transfer ticket by e-mail with your City Pass.
You can book the local transport ticket by ticking the box "With local transport ticket". You will receive a voucher for the collection of the local transport ticket in Rome by e-mail with your City Pass.

Attention early bookers! Reservations are possible approx. six weeks before the desired date. You will receive your documents at the latest 1 day before the specified travel date. For last-minute bookers: The processing time of the booking can take 24 hours.

Venice
Immediately after receipt of payment, you will receive the Venice City Pass by e-mail simply to print out yourself (what we recommend) or for your smartphone at the e-mail address you provided.

Status: 24.08.23