How to receive your City Pass and your tickets

 

Athens
The Athens City Pass (without public transport) will be sent to you after receipt of payment 
- by e-mail for self-printing or for use on your smartphone. 

If you choose the Athens City Pass (with public transport) you will receive after receipt of payment 
- the City Pass by e-mail (for self printing or for use on the smartphone) and the public transport ticket separately by mail. Please select for this option "City Pass via e-mail + public transport ticket by mail" during the booking process.
Depending on the country, the delivery time by mail for the public transport ticket is 3 to 6 working days. If you order at short notice, please select your Athens City Pass "without public transport" and purchase your public transport ticket locally. 
- the City Pass by e-mail (for self-printing or for use on your smartphone) and the public transport ticket by express: please select "City Pass by e-mail + public transport ticket by express" during the booking process. If payment is received until 2 pm, the delivery varies between 1 to 5 working days (depending on the country, see below) to your address. Please note that the shipment must be received personally. 


Barcelona

You will receive your Barcelona City Pass after confirmation of payment

- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during the booking process.
- by e-mail with three components: Select "Pickup in Barcelona" during the booking process. Within 24 hours, you will receive an e-mail with your online tickets and your pick-up-voucher for the Travel Card and the Card for free admission to many museums with detailed information about the collection points.
Pickup offices: Tourist Information "Barcelona Turisme" at the airport and in the city centre of Barcelona at Plaça Catalunya (opening hours: daily from 8.30am-8.30pm.)
For early birds: The booking for your visit of the Sagrada Familia will be made 6 weeks before the selected date. Your documents will then be sent immediately.


Berlin
Your Berlin WelcomeCard all inclusive (incl. public transport) will be delivered after confirmation of payment
- by mail to your address: select "Standard Shipping" or "Express delivery" during the booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Berlin" during the booking process. Straight after confirmation of payment, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup offices: Our five pickup offices (TouristInfos) are centrally located (central station, Brandenburger Tor, Tegel Airport, Zoological Garden, and Alexanderplatz) and open daily (exception: Zoological Garden - closed on Sundays).

The Berlin WelcomeCard all inclusive (without public transport) will be sent by e-mail straight after confirmation of payment. You can either print it out or use it on your smartphone. 


Dubai 
Your Dubai City Pass will be delivered after confirmation of payment
 by e-mail within 48 hours for self print out: select "City Pass via e-mail" during the booking process.
For early birds: The booking of your visit of the Burj Khalifa will be made 30 days before the selected date. Your documents will then be sent immediately.


Florence
Your Florence City Pass will be delivered after confirmation of payment by e-mail within 48 hours for self print out: select "City Pass via e-mail" during the booking process.


Hamburg
Online tickets, for self-printing, will be sent to you by e-mail as soon as the payment is received.

 

London
Online tickets, for self-printing, will be sent to you by e-mail as soon as the payment is received.
The London City Pass with public Transport will be sent to you by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during the booking process


Mallorca
After a successful payment transaction, the Mallorca Pass can be printed out at home or used via a smartphone.


Munich
Online tickets for self-printing will be sent to you by e-mail as soon as the payment is received.

Munich City Pass / Munich Card also available here: 
Airport Office "Transmobility" (next to the lost & found office), Terminal 2, Floor 03, Room 4667, EXIT Taxi/Bus 
Central Train Station, EurAide Counter (inside the Deutsche Bahn ticket office called Reisezentrum - at counter 1)

The Munich Card can be purchased at any MVG - ticket machine (public transport) in the inner area, too.


Venice
After a successful payment transaction, the Venice City Pass can be printed out at home.


Paris

Your Paris City Pass will be delivered after confirmation of payment
- by mail to your address (no shipping to hotel addresses recommended): select "Standard Shipping" or "Express delivery" during the booking process.
- by e-mail as collection receipt for self print out: select "Pickup in Paris" during the booking process. Straight after confirmation of payment, you will receive an e-mail including your collection receipt and detail information about the collection office.
Pickup office: close to metro-stations Chaussée d'Antin-La Fayette, Havre-Chaumartin, and Opéra (opening hours: Mon-Sat 9.30am-8.30pm, Sun 11am-7pm, public holidays closed)


Rome

The Rome City Pass (without airport transfer and without public transport) will be sent to you after receipt of payment 
- by e-mail for self-printing or for use on your smartphone. Select "City Pass via e-mail" during the booking process. 

The Rome City Pass (with airport transfer) will be sent to you after receipt of payment
- by e-mail for self-printing or for use on your smartphone.
The airport transfer ticket can be booked by checking the box "With airport transfer round trip". You will receive your airport transfer ticket with your City Pass via e-mail.

If you choose the Rome City Pass (with public transport ticket) you will receive after receipt of payment
- the City Pass by e-mail (for self printing or for use on the smartphone) and the public transport ticket separately by mail. Please select for this option "City Pass via e-mail + public transport ticket by mail" during the booking process.
Depending on the country, the delivery time by mail for the public transport ticket is 3 to 6 working days. If you order at short notice, please select your Rome City Pass "without public transport" and purchase your public transport ticket locally.
-the City Pass by e-mail (for self-printing or for use on your smartphone) and the public transport ticket by express: please select "City Pass by e-mail + public transport ticket by express" during the booking process. If payment is received until 2 pm, the delivery varies between 1 to 5 working days (depending on the country, see below) to your address. Please note that the shipment must be received personally. 

 

For early birds: The booking of your visit of the Vatican will be made 6 weeks before the selected date. Your documents will then be sent immediately.



Choose your delivery region for shipping charges and timings:

USA, Canada, Australia, New Zealand, Israel, China, Hong Kong, India, Japan and non-EU countries

Online-Ticket (not available for all City Passes, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use it as an as e-ticket on your smartphone. Shipping costs: 0.00 €. Additional postal delivery of the ticket as a printout: 6.90 €.

Pickup: (not available for all City Passes, see above): Once payment has been received, you will get a collection receipt within the next 24 hours via e-mail. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee for pickup: 3.90 €.

Shipping by mail (Standard shipping): If the payment has been received before 12 pm, you will receive your City Pass within the next 15 business days by mail. Be advised to place your order at least 4 weeks prior to your travel. Shipping costs: 5.90 €.

Express shipping: When ordering before 2 pm, you will get your City Pass within the next 2-3 business days (Monday–Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: non-EU countries: 25.00€, USA, Canada: 30.00 €, Australia, New Zealand, Israel, China, Hong Kong, India, Japan: 40.00 €. Please note that possible custom fees have to be covered by the customer.

Please contact us for additional express booking after your order has already been placed.

(Note: Business and shipping days are from Monday to Friday. No shipping will take place on Saturdays, Sundays, or on holidays).

For further questions please contact us by email or phone.

Africa, Latin America, Asia (Except Israel, China, Hong Kong, India, Japan), Oceania (except Australia, New Zealand)

Online-Ticket (not available for all City Passes, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use it as an as e-ticket on your smartphone. Shipping costs: 0.00 €.

Pickup: (not available for all City Passes, see above): Once payment has been received, you will get a collection receipt within the next 24 hours via e-mail. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee for pickup: 3.90 €.

Shipping by mail: Not available.

Express shipping: When ordering before 2 pm, you will get your City Pass within the next 3-5 business days (Monday–Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: 50.00 €. Please note that possible custom fees have to be covered by the customer.

Please contact us for additional express booking after your order has already been placed.

(Note: Working and shipping days are from Monday to Friday. No shipping will take place on Saturdays, Sundays, or on holidays).

For further questions please contact us by e-mail or phone.

EU member states (Austria, Ireland, ... ) and Switzerland

Online-Ticket (not available for all City Passes, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use it as an as e-ticket on your smartphone. Shipping costs: 0.00 €. Additional postal delivery of the ticket as a printout: 6.90 €.

Pickup: (not available for all City Passes, see above): Once payment has been received, you will get a collection receipt within the next 24 hours via e-mail. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee for pickup: 3.90 €.

Shipping by mail (Standard shipping): If the payment has been received before 12 pm, you will receive your City Pass within the next 7 business days by mail. Be advised to place your order at least 10 business days prior to your travel. Shipping costs: 5.90 €.

Express shipping: When ordering before 2 pm, you will get your City Pass within the next 1-2 business days (Monday–Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: 25.00 €. Please note that possible custom fees have to be covered by the customer.

Please contact us for additional express booking after your order has already been placed.

Germany

Online-Ticket (not available for all City Passes, see above): The City Pass and tickets are only available after your payment has been received and will be sent to you by e-mail. You can print out the City Pass or use it as an as e-ticket on your smartphone. Shipping costs: 0.00 €. Additional postal delivery of the ticket as a printout: 4.90 €.

Pickup: (not available for all City Passes, see above): Once payment has been received, you will get a collection receipt within the next 24 hours via e-mail. Please select "Pickup" as shipping option during checkout. You are required to bring your collection receipt as printout. Service fee for pickup: 3.90 €.

Shipping by mail (Standard shipping): If the payment has been received before 12 pm, you will get your City Pass within the next 4 business days by mail. To get your City Pass on time, please order at least six business days prior to your departure. Shipping costs: 3.40 €.

Express shipping: When ordering before 2 pm, you will get your City Pass within the next 1-2 business days (Monday–Friday). When booking, simply select "Express delivery". Express orders need to be accepted in person. Therefore, please provide a delivery address at which you or a representative can accept the order. If no one can accept the order, the driver will leave a message with an alternative delivery date. Shipping costs: 20.00 €.

Please contact us for additional express booking after your order has already been placed.