The City Pass is an all-inclusive day pass and is valid for 1, 2, 3 or more days depending on the city. Within the selected days you can visit all attractions free of charge. In addition, the City Pass includes city or boat tours and more detailed information about the sights. Your City Pass is a practical sightseeing package that organizes the most important things of your city trip.

There are reduced prices for children and teens. For children below an age threshold of e.g. 3 or 4 years, you will not receive a pass, as entry to most of the attractions in the respective city is free of charge.

If you need ten or more City Passes please contact our group services via e-mail.

The City Passes are named and not transferable. However you can easily purchase the City Passes for your friends or family and have them issued in their name.

The offer from Turbopass is already based on the advantageous conditions of our partners. Therefore there are only 3 pricing categories: adults, teens and children. There are no further special conditions; you are already getting a really good offer!

Yes, the City Passes can also be purchased as a gift. All you have to do is select "Buy as Gift " in the "Book Now"-box and follow the order process. Further information can be found here.

Yes, of course! The City Passes are also interesting for residents of the city. 

Under certain circumstances, attractions are included where you have the option to select which one(s) you can visit free of charge.

Every City Pass generally entitles you to a single entry to each of our partner attractions during the period of validity. For exceptions, please consult the ticket attachement which you will receive with your documents.

The simplest way is here via the official website. The booking is practical and easily done. If you have any questions about online booking, please feel free to contact our customer service via e-mail.

You can pay for your booking via bank wire transfer, Sofort banking, PayPal or with a credit card (Visa or MasterCard).

After ordering and the selection of the payment option "wire transfer", you will receive the bank wire details via email. Please write your order number on your payment details. The banking details are as follows: Turbopass GmbH, Deutsche Bank AG, IBAN: DE89 2007 0000 0735 2909 00 BIC: DEUTDEHHXXX

If you choose PayPal as a payment method, you will be automatically directed to PayPal.  If you do not have a PayPal account you can easily create an account. After you have created a PayPal account, log into your account and choose the option “send money”. Please make the amount available to the following beneficiary’s email: paypal@turbopass.com.Type in the amount of money you would like to transfer. The money will be securely transferred.

Yes, our payment service providers ensure your data is fully encrypted before being processed.

For information about delivery times and shipping fees, please see here.

A change of dates is treated as a cancellation. In exceptional cases, when the order has not been processed or shipped, the 30 € or 40 € cancellation fee can be dropped. For changes to the period of validity, name or age of the traveller, please contact customer service directly here.

Some Passes and tickets are issued for a precise period of validity. For other Passes, we need the information to ensure that you get the City Pass on time.

City Passes to print out yourself: You can log to “My account” at any time with your user name and print out the City Pass, as well as the associated tickets, again or send them to your smartphone.
Passes or tickets sent by post mail cannot be replaced.

All Passes can be cancelled up to 1 day prior to your departure date. A cancellation fee of 30 € is applied to each Pass. Since Turbopass pays for some services of the Rome City Pass in advance, the cancellation fee per Rome City Pass is 40 €.

You can cancel your order by logging into your „My account” and then “ my tickets“.

If any paper tickets or entrance permissions have been mailed to you, please send these back within 15 days without any entries or damage. For more information please click here.

Of course! Please enter the corresponding traveler information during the checkout. You can also provide a separate billing address in the second booking step.

All information on buying the City Pass as a gift can be found here.

Select your favorite option during booking process:

Collection: You collect your Pass at a central location within the respective city. You’ll find opening hours and the exact address on the collection receipt for pick up that you receive via e-mail after booking, or here. Please print out your personal collection receipt and exchange it for your actual Pass at the collection location.

Shipping by postal mail (only possible for the Paris City Pass and London City Pass): We will send your Pass via postal mail to the address you provided. Please check here for further details and timings.

Express shipping (only possible for the Paris City Pass and London City Pass): You will receive your Pass as soon as possible via Express courier. Please check here for further details and timings.

E-mail/ Online ticket: If selectable for your booking, you’ll receive your Pass or your tickets via e-mail for self-printing or to use on your smartphone. You can also log at any time with your user name under "My account" and print out the City Pass and the associated tickets again or send them to your smartphone.

For further information concerning the different Passes and shipping options please also read “Shipping & Collection”.

Please consult "Shipping & Collection" regarding the delivery terms.

Yes! E-tickets and pickup vouchers will be sent within 24h after receipt of payment. You can also select delivery by express courier (only possible for Paris City Pass and London City Pass) as a shipping option during checkout. Please check Shipping & Collection for further details.

Yes! Self-pickup is possible in the following cities: Barcelona and Paris. Simply select "Pick up in (Barcelona, Paris)" during the booking process. Within 24 hours as payment is received, you will get your personal collection receipt as well as detail information about the collection office. Please note that it is obligatory to book online as you need to present a collection receipt at the collection office. For further details, please consult "Shipping & Collection". 

You can reach us via e-mail here. We would be happy to hear from you. 

If you have any problems with a booking, then feel free to contact us via e-mail.