General questions about the City Pass
What is a City Pass?
The City Pass is an all-inclusive day Pass for 1, 2, 3 or more days. Within the selected days, you can visit all the attractions for free. The City Pass also includes maps, directions, and - if you book a Paris City Pass - you will receive a free boating tour on the river Seine on top.
Is there a Pass for children and teens?
There are reduced prices for children and teens. For children below an age threshold of e.g. 3 or 4 years, you will not receive a pass, as entry to most of the attractions in the respective city is free of charge.
Is there a City Pass for groups?
If you need ten or more City Passes please contact our group services via phone or send an e-maill to groups@turbopass.com.
Can I transfer my City Pass to friends or family?
The City Passes are named and not transferable. However you can easily purchase the City Passes for your friends or family and have them issued in their name.
Are there special discounts for pensioners, pupils, students or the disabled?
The offer from Turbopass is already based on the advantageous conditions of our partners. Therefore there are only 3 pricing categories: adults, children and teens. There are no further special conditions; you are already getting a really good offer!
Can I purchase the City Passes as a gift?
Yes, the City Passes can also be purchased as a gift. All you have to do is select "Buy as Gift " in the "Book Now"-box and follow the order process. Further information can be found here.
Are the City Passes also worth it for locals?
Yes, of course! The City Passes are also interesting for residents of the city.
What does “Choose-and-select-attraction” mean?
Under certain circumstances, attractions are included where you have the option to select which one(s) you can visit free of charge.
What happens if I visit an attraction twice?
Every City Pass generally entitles you to a single entry to each of our partner attractions during the period of validity. For exceptions, please consult the information brochure which you will receive with your documents.
Booking
How can I book at Turbopass?
The simplest way is here via the official website. The booking is practical and easily done. If you have any questions about online booking, please feel free to contact our customer service via phone or e-mail.
What methods of payment are accepted?
You can pay for your booking via bank wire transfer, Sofort banking, PayPal or with a credit card (Visa or MasterCard).
What are the banking details for the wire transfer?
After ordering and the selection of the payment option "wire transfer", you will receive the bank wire details via email. Please write your order number on your payment details. The banking details are as follows: Turbopass GmbH, Deutsche Bank AG, IBAN: DE89 2007 0000 0735 2909 00 BIC: DEUTDEHHXXX
How does PayPal work?
If you choose PayPal as a payment method, you will be automatically directed to PayPal. If you do not have a PayPal account you can easily create an account. After you have created a PayPal account, log into your account and choose the option “send money”. Please make the amount available to the following beneficiary’s email: paypal@turbopass.com.Type in the amount of money you would like to transfer. The money will be securely transferred.
Is the payment secure?
Yes, our payment service providers ensure your data is fully encrypted before being processed.
Are there any shipping fees and what are the delivery times?
For information about delivery times and shipping fees, please see here.
How can I change the data in my booking once the purchase has been completed?
A change of dates is treated as a cancellation. In exceptional cases, when the order has not been processed or shipped, the 30 € or 40 € cancellation fee can be dropped. For changes to the period of validity, name or age of the traveller, please contact customer service directly here.
Why is specification of the 1st usage, validity or departure date required?
Some Passes and tickets are issued for a precise period of validity. For other Passes, we need the information to ensure that the Pass can reach you via postal mail on time.
What happens if I lose my tickets?
Printable/mobile Passes or tickets: You can log to “My account” at any time with your user name and print the ticket out again, or send it as a ticket to your smartphone. Passes or tickets sent by post mail cannot be replaced.
Up to when can I cancel my Pass?
All Passes can be cancelled up to 1 day prior to your departure date. A cancellation fee of 30 € is applied to each Pass.
Since Turbopass pays for some services of the Rome City Pass in advance, the cancellation fee per Rome City Pass is 40 €.
Write a short email with your transaction number to cancellation@turbopass.com. If any paper tickets or entrance permissions have been mailed to you, please send these back within 10 days without any entries or damage. For more information please click here.
Can I book a City Pass for somebody else?
Of course! Please enter the corresponding traveler information during the checkout. You can also provide a separate billing address in the second booking step.
How can I purchase a City Pass as a gift?
All information on buying the City Pass as a gift can be found here.
Delivery and Shipping
How can I get my City Pass?
Select your favorite option during booking process:
Collection: You collect your Pass at a central location within the respective city. You’ll find opening hours and the exact address on the collection receipt for pick up that you receive via e-mail after booking, or here. Please print out your personal collection receipt and exchange it for your actual Pass at the collection location.
Shipping by postal mail: We will send your Pass via postal mail to the address you provided. Please check here for further details and timings.
Express shipping: You will receive your Pass as soon as possible via Express courier. Please check here for further details and timings.
E-mail/ Online ticket: If selectable for your booking, you’ll receive your Pass or your tickets via e-mail for self-printing or to use on your smartphone.
For further information concerning the different Passes and shipping options please also read “Shipping & Collection”.
How long is the delivery time with postal mail?
Please consult "Shipping & Collection" regarding the delivery terms.
Can I book my City Pass last minute?
Yes! E-tickets and pickup vouchers will be sent within 24h after receipt of payment. You can also select delivery by express courier as a shipping option during checkout. Please check Shipping & Collection for further details.
Can I pick up the City Pass at my city destination?
Yes! Self-pickup is possible in the following cities: Athens, Barcelona, Berlin and Paris. Simply select "Pick up in (Athens, Barcelona, Berlin, Paris)" during the booking process. Within 24 hours as payment is received, you will get your personal collection receipt as well as detail information about the collection office. Please note that it is obligatory to book online as you need to present a collection receipt at the collection office. For further details, please consult "Shipping & Collection".
Contact
How can I contact Turbopass?
You can reach us via e-mail or phone here. We would be happy to hear from you.
What should I do if there is a problem with the completion of the booking?
If you have any problems with a booking, then feel free to contact us via e-mail or phone.
