The City Pass is an access ticket for various attractions and sights. Depending on the city, the ticket can be valid for 1, 2, 3 or more days. You can visit all attractions within the selected period of validity without having to buy another ticket. The City Pass also includes city or boat tours and often also special activities. Your City Pass is a practical sightseeing package that allows you to organise tickets for many attractions at once - making your city trip simply unforgettable. 

There is a discounted offer for children and young people. You will not normally receive a pass for children under the age of 3 or 4, for example, as entry to most attractions in the respective city is free for them. 

If you need 20 or more City Passes, please contact us by e-mail. You can reach us from

Mon–Fri 07:00 am - 07:00 pm
Sat–Sun 09:00 am - 05:30 pm
on German public holidays 09:00 am - 05:30 pm

Please contact us via e-mail.

The City Passes are named and not transferable. However you can easily purchase the City Passes for your friends or family and have them issued in their name.

The offer from Turbopass is already based on the advantageous conditions of our partners. Therefore there are only 3 pricing categories: adults, teens and children. There are no further special conditions; you are already getting a really good offer!

Yes, the City Passes can also be purchased as a gift. All you have to do is select "Buy as Gift " in the "Book Now"-box and follow the order process. Further information can be found here.

Yes, of course! The City Passes are also interesting for residents of the city. 

With the optional offers, you can decide whether you want to book the respective attraction or not. These are usually attractions for which capacities are very limited - it is therefore often not easy to actually get tickets for a specific date. To avoid paying for something that you won't be able to visit, you have the option to remove this attraction from your booking.  

Every City Pass generally entitles you to a single entry to each of our partner attractions during the period of validity. For exceptions, please consult the ticket attachement which you will receive with your documents.

The easiest way is via this official website. The booking process is practical and easy to understand. If you have any questions about online booking, please contact us via our contact page or contact our customer service via e-mail.

You can pay for your booking by bank transfer, instant bank transfer, PayPal or by credit or debit card (Visa or MasterCard). 

After ordering and the selection of the payment option "wire transfer", you will receive the bank wire details via email. Please write your order number on your payment details. The banking details are as follows: Turbopass GmbH, Deutsche Bank AG, IBAN: DE89 2007 0000 0735 2909 00 BIC: DEUTDEHHXXX

If you choose PayPal as a payment method, you will be automatically directed to PayPal.  If you do not have a PayPal account you can easily create an account. After you have created a PayPal account, log into your account and choose the option “send money”. Please make the amount available to the following beneficiary’s email: paypal@turbopass.com.Type in the amount of money you would like to transfer. The money will be securely transferred.

Yes, our payment service providers ensure your data is fully encrypted before being processed.

No. All City Passes and documents are sent exclusively by e-mail. 

It is not possible to change the optionally bookable tickets (e.g. Vatican, Colosseum, Sagrada Familia, etc.). 

For requests to change the first day of validity, name or age of travellers, please contact customer service directly, unfortunately these changes are not always possible. 

Please contact our customer service via our contact page or by e-mail.

Some Passes and tickets are issued for a precise period of validity. For other Passes, we need the information to ensure that you get the City Pass on time.

You can log in again at any time with your user name under "My account" and print out the City Pass and the corresponding tickets again or send them to your smartphone. 

All City Passes can be cancelled up to 1 day before the first day of validity. In the event of cancellation, a refund fee of 30 euros per pass will be charged. 

You can cancel your City Pass yourself in "My account" and then "My tickets". 

For the Rome City Pass and the Barcelona City Pass, where Turbopass has made advance payments for certain services, the cancellation fee is €40 per pass for Barcelona and €50 for Rome.

Paris City Pass exception: Special cancellation fees apply for the Paris City Pass. The cancellation fees are calculated as follows: 
• 2-day pass: 85 euros 
• 3 and 4-day passes: 95 euros 
• 5 and 6-day passes: 110 euros 
These fees are due to the nature of our agreements with our partners and the fact that certain tickets are non-refundable once issued. 

Munich City Pass and Munich Card exception:
Special cancellation conditions apply to the Munich City Pass and the Munich Card.
•  If you cancel up to 24 hours before the planned date of use, no cancellation fees will be charged.
• In the event of cancellation within the last 24 hours before the planned date of use, no refund is possible and the price of the Munich City Pass or Munich Card will be charged in full.

For more information please click here.

Of course! Please enter the corresponding traveler information during the checkout. You can also provide a separate billing address in the second booking step.

All information on buying the City Pass as a gift can be found here.

You will receive your City Pass and your tickets by email to print out yourself or for your smartphone. You can also log in again at any time with your user name under "My account" and print out the City Pass and the corresponding tickets again or send them to your smartphone. 

For further information concerning the different Passes and shipping options please also read “Shipping & Collection”.

Please consult "Shipping & Collection" regarding the delivery terms.

It is not possible to collect the City Pass on site. All City Passes are only available digitally. 

You can reach us via our contact page or by e-mail. We look forward to hearing from you. 

Mon–Fri 07:00 am - 07:00 pm
Sat–Sun 09:00 am - 05:30 pm
German public holidays 09:00 am - 05:30 pm

If you have any problems with a booking, then feel free to contact us.