Turbopass customers say
980 of all Hamburg ratings 4.8 out of 5
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"Worth only for adults"

3

The City Pass is actually a good idea. The disadvantage is that you have to create a certain number of sights on the day of validity, so it pays off.

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"Citytrip Hamburg"

3

Card usage could be made easier by giving direct access to the various museums or tours. Partly you had to get orginal tickets at the designated provider. Only one could not find the offerers partly because not well written was (for excample. Harbor round trip), boat quickly found, but were sent back to the office to get the right tickets. Was not so easy on the jetty because 613m long and many providers. Possibly. also inform hotels and accommodations better about the map, so that, for example, about the accommodation ticket could be provided. Hoponhopof bus tour, behind the station building could not get in, sent us vaguely through the whole station to meet the buses in front of the station and then you had to first get an original ticket before boarding, on request, If you could also get behind the train station, we were told that this was the case (even with first use). So simplify this turbo pass, then you do not have so many idles. One could also refer to the station a small card for the turbo pass, as an A4 paper is sometimes quite cumbersome.

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"Great offer with a bit too high price"

3

I think you should be able to figure out whether the Hamburg City Pass is worthwhile for one. In most of the attractions and on the tickets you get other discounts, if one counts to the reduced number of people or has a coupon. So you only save money if you visit many of the sights in a short time or otherwise receive no discounts. Unfortunately, many of the attractions have a relatively short opening time. So I could no longer visit the exhibition in the prototype, because the employees already 15 minutes before the closing denied the entry. I was seriously told I should come back tomorrow, although I was already there, as a tourist no unlimited time quota is available and the entrance through the Hamburg City Pass was already paid. The staff at this exhibition were in no way helpful. Nevertheless, I have a lot of fun on this day (Hamburg Dungeon, original harbor tour, city tour Hop-on Hop-off bus, St. Michaelis Tower and Panoptikum). Overall the offer is very good, but should be cheaper or at least also for students, trainees and severely handicapped to be discounted in order to offer a clear advantage over the usual reductions.

Reply from Turbopass Thank you for your feedback. We are very sorry that you were not admitted 15 minutes before the official closing of the prototype museum. We will clarify this with our partner. We are pleased that you have experienced many beautiful things in the uncomplicated way with the Hamburg City Pass.
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"In some cases,"

3

Basically, the City Pass is a good idea because you do not need to worry about some things and can save money. If you want to see the city relaxed and only 1-2 attractions / wants to use, it can be cheaper you use the conventional variant tickets on site to purchase. The implementation with the providers I had to determine as a need for optimization. One example was the Hop-on-Hop-off-City tour. It was stated that the first bus leaves at 9:30. However, the bus driver does not accept a City Pass. A ticket must be issued at a nearby ticket counter. Unfortunately, this switch did not open until 10:15. This was nowhere described.

Reply from Turbopass Thank you for your feedback! We will gladly take your notice and will give you more details about the ticket-switch.
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"M + A. From Pforzheim"

3

We booked the Hamburg City Pass for 5 days. Basically a good thing. However, you should read the texts between the lines exactly. Hop-on-hop-off were contrary to our previous travel experiences in other cities only one day valid, which I think is not clear from the description text. Attention: Rathaus HH is free of charge for everyone. Guided tour costs also for the owner of the Turbopass also entrance (reduction 1 €). Highlight: guided St.Pauli tour - very flexible registration possible! Tour guide topp. In principle, you should calculate in advance whether passport is profitable!

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"Turbopass and Co, fits already, better than to pay individually"

3

We had the turbopass for three days. There are several maps, unfortunately and the explanations to it - well, other cities make it a bit clearer .... Advantage Turbopass: - Public transport - many admissions Disadvantages Turbopass: - Man creates not everything in three days - attractions (brewer's visibility ) You have to book longer - some attractions depending on the season (necessarily in advance) Hamburg is a nice city, Franconian - fits already.

Reply from Turbopass Thanks for your comment. The Hamburg City Pass consists of only one sheet of paper that you can print out. We think this is hardly practical. There are no cards at the pass. To see everything Hamburg has to offer, no one will be enough for three days. Find out what is most interesting for you and come back to visit the other highlights! As shown in Fig.
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"OK, overall good"

3

Overall, the price-performance ratio is okay. Topp guide with guide Felix in the HafenCity. Attention! The office of service providers, example Meyer barracks, is furthest away from the stop Landungsbrücken. Alsterboot was supposedly broken, but no indication received.

Reply from Turbopass Thank you for your feedback about our Hamburg City Pass! Thank you for your time in Hamburg. We are sorry that you could not carry out the Alsterbootrundfahrt as desired. The Alsterdampfer is a historical ship (built in 1876) and a single item, which is maintained during the working holidays with lots of heart blood and love, in order to be reliable during the season. Unfortunately, it can happen in rare cases that trips on individual days do not happen unexpectedly. We apologize for the inconvenience. We are looking forward to welcoming you again as a customer on your next stay in one of our destinations and to convince you of our service!
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"Beautiful tours, but the handling could be improved"

3

The actual tours and museums were very good. Unfortunately, you could not enter the bus and ship directly to the pass but you had to buy a ticket in different places with the ball. Where this was to do really is not clearly signposted. I had to ask at various points. It should now be possible to directly carry a digital pass the actions again without having to queue for a ticket,

Reply from Turbopass Thank you for your reference. For the harbor tour you get to where you can have the harbor cruise in the ticket office with the pass their free ferry ticket, also in the bus office for the city tour. This is solved so that you can easily find the right ships and buses and climb the same. In the documents that accompany your passport (Annex and travel brochure) the starting points are explained in more detail.
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"Hamburg City Pass for four people"

3

We were quite satisfied with the Hamburg City Pass, unfortunately we could not use all the attractions offered.

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"rather dissatisfied"

2

The many coffee houses were a hit, such as Motherland, Espresso house ...

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"Maximum 2 days"

2

Behind the Landungsbrücken, towards the Reeperbahn, there is a small park with benches. Great view to the harbor. Cool shops in Schanzenviertel.

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"The turbopass did not pay off for us."

2

We, 2 adults 1 teenager and 1 child, paid for the turbopass for 3 days 265 euro. If all the entrances plus on-site reductions together we had paid less. So it has not paid off for us. Of course one could have used even more of the offerings in the Turbopass, which went however in three days not out. The unused offers were also no longer particularly attractive for us to have to bring them to be absolutely only to come at our expense. It is worth mentioning that we did not have to go to the Hamburg dungeon, but it would not have lasted long on this day without a turbopass.

"Lohnt sich nicht"

1

Anders, als z.B. beim London Pass eines anderen Anbieters, sind hier sehr viele der interessantesten Einrichtungen nicht eingeschlossen. So fehlt z.B. die Hamburger Kunsthalle und die Deichtorhallen.
Die enthaltene Hafenrundfahrt geht nicht durch die Speicherstadt. Der Alsterdampfer ist ohne information hierüber auf der Website oder vor Ort einfach nicht gekommen. Wegen des Halbmaratons war am von uns geplanten Tag keine Hop-on, Hop-off Rundfahrt möglich Busrundfahrt Möglich, ohne dass dies zuvor Auf der Seite des Veranstalters angekündigt war.
Wir können also nur dazu Raten, Tickets vor Ort zu kaufen. Im Fall der Hafenrundfahrt und Citytouren erklären dann die konkurrierenden Anbieter vor Ort die Spezifika ihrer Angebote.

Reply from Turbopass Vielen Dank für Ihre Bewertung!

Der Hamburg City Pass jedoch beinhaltet neben dem öffentlichen Nahverkehr im gesamten Stadtgebiet eine Vielzahl an inklusiven Attraktionen, Touren und Museen, welche Sie unserer Website entnehmen können. Dazu gehört seit Mai nun auch die Kunsthalle Hamburg.
Das ausschließlich gute Feedback unserer Kunden bestärkt uns in hinsichtlich des Produkts in der Annahme, ein sehr gutes Preis-Leistungsverhältnis bieten zu können.

Bei einem stadtweiten Großereignis wie der Halbmarathon kommt es wie überall zu gewissen Einschränkungen an diesem Tag. Dies betraf alle Stadtrundfahrten. Daher sind sie mit dem Hamburg City Pass flexibel, wann sie welche Leistungen in Anspruch nehmen.
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"Keeps only limited what it promises"

1

Had the Hamburg City Pass due to the Aufmachers "Hamburg City Pass .. The all inclusive entrance pass for Hamburg's attractions." bought at short notice and was very disappointed that only selected attractions are included (miniature museum for example is not included). After all, driving the public was thanks to the HCP easily possible! It is very confusing that in addition to the Hamburg City Pass there is also the Hamburg Card, which also covers some attractions, but also differs for others. The respective employees of the institutions were often not sure whether they are now with the Hamburg Card or the City Pass. It's a pity that there is not a single City Pass for Hamburg that covers everything. Buying two tickets is definitely too expensive for my taste. Therefore, I can not recommend this City Pass with a clear conscience and I recommend all travelers to compare the planned attractions with the list of participants. For the guides should be reserved in advance in advance, therefore not suitable for short-term visitors.

Reply from Turbopass Thanks for your review! To clarify the confusion - please note that we are not the providers of the Hamburg Card. The Hamburg Card is a completely different product which, in addition to a public transport ticket for Hamburg, includes discounted entries into various attractions. Our Hamburg City Pass, however, includes public transport throughout the city, a variety of absolutely free attractions, tours and museums, which you can refer to our website. The exclusively good feedback from our customers encourages us in terms of the product in the assumption to offer a very good price-performance ratio.

"Hamburg City Pass"

1

Not suitable for international tourists. All the things we did were in German not English so it was a waste of time & money e.g. Boat cruise, Hamburg Dungeon etc.
We had to travel half way around the city to get our Hop on hop off bus tour activated.

Reply from Turbopass Thank you for your feedback! We are sorry that you were not satisfied with the Hamburg City Pass. However, all the information about the attractions and tours included are given in English on the documents and in the travel guide. Moreover, in your documents and on the pass itself you find information about tours given in English (e.g. audioguide for bus, harbour cruise, Michel). We are sorry that there might be a small number of attractions in German speaking Hamburg which are not offering English information as the request for such is quite low.
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"We would not buy the City Pass anymore"

1

It is not valid for all round trips, only for a tour operator, etc.

Reply from Turbopass Thanks for your comment. Which is not quite understandable. Of course you have to start your journey in one place and will always only use one provider. The red double decker and the harbor round trip are included in the pass.
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"Annoying detail on the edge"

1

I have sent two turbopasses, which I will pass on to two older gentlemen! I am very disappointed, because I felt that it is a card size (as pictured on the website) ID cards, with A4 paper I have not reckoned! I could have printed it myself! I am already aware that this is only an insignificant detail, is important what is in it, but it is very cheap and unprofessional and is not worth 5.90 postage!

Reply from Turbopass Thank you for your feedback! Our Hamburg City Pass is a digital product, which can be used in the normal case via the smartphone. The customer receives a digital tour guide. The additional shipping option for your case € 5.90 (since shipping to Austria) includes, in addition to the A4 documents mentioned by you, a practical Hamburg travel guide per pass with interesting insider tips to Hamburg and valuable information on your passport.
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"waste of money"

1

Poorly organized information to be incorrectly granted us a major constituent of the included services was not available because in closing (Alster tour), by telephone inquiry they said the boat would very probably go and in hindsight it was our own fault because we had yes, the closing can be found in the small print and you can not point each to all closing finally. Mind you an action that has been touted as an extra of included main ingredient! And after it was known even, for what date I wanted to buy the tickets!

Reply from Turbopass Thanks for your feedback on our Hamburg City Pass! The Alster steamer is a historic ship (built in 1876) and one of a kind, which is mainly cultivated during holidays with a lot of passion and love, to be ready to offer reliable during the season. We sincerely apologize for the inconvenience and disappointment to your well understand. We hope you continue to welcome back as a customer and to be able to convince you of our service!