Poorly organized information to be incorrectly granted us a major constituent of the included services was not available because in closing (Alster tour), by telephone inquiry they said the boat would very probably go and in hindsight it was our own fault because we had yes, the closing can be found in the small print and you can not point each to all closing finally. Mind you an action that has been touted as an extra of included main ingredient! And after it was known even, for what date I wanted to buy the tickets!