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How does the Dubai City Pass work?

1. Select the number of days. Choose between the following options: 1, 2, 3 or 5 days.
2. Choose the number of people in your party: then click on “Book now”. 
3. Receive your Dubai City Pass within 24 hours via email: Please print ALL attachments in A4 format. 

Important: In order to book your ticket to visit Burj Khalifa, please enter your preferred date in the second booking step. You will be allocated a time slot between 10:00 am – 15:30 pm or 7pm – 11pm (subject to availability), which allows you to be admitted to the viewing platform of Burj Khalifa for free. 

The Dubai City Pass consists of multiple components. The Burj Kalifa will already be reserved for your visit. Please print out ALL PAGES and thoroughly read them and also the information of how to use your Pass. Alternatively, you may also use your smartphone to view and use your Pass and its documents. 

Note for the desert safari: Confirm your participation directly with the provider. You will receive the contact information in the detailed ticket attachment after your booking.

Please proofread your personal data to make sure everything is correct. If you have any questions, our customer service agents will be happy to help you!

Use and Validity

Validity: The Dubai City Pass is available for children and adults and is valid for the period of time specified at the time of booking (1, 2, 3 or 5 days). The validity of the pass starts with the first use and ends at midnight of the last valid day. After the first day of usage, the Pass must be used in the following consecutive days. The Pass is valid up until midnight of the last day it is valid for. In which order you will be visiting the included attractions is up to you.
Children under the age of 3 have free admission to most attractions and museums, so they do not need the Dubai City Pass. 
The Dubai City Pass is available in English and German.

*Attention: If you have not received emails from Turbopass, please check the Spam or Junk folder of your email address to ensure that the message has not been classified as spam/junk. If the message has been classified as spam/junkmail, there should be one of the following options: 'No spam', 'No junk' or 'Add sender to white list'. This helps to receive future emails from Turbopass. If you still do not receive an email from us, please contact our customer service.

Transferability: The Dubai City Pass cannot be transferred to other people – it is only valid for the person whose name has been written on the front side of the Pass. Please read the information about the usage and validity of the Pass, which is mentioned seperately in the documents that you will receive.

Varying Opening Hours: With your pass, you will receive an overview of all attractions with opening hours, terms and conditions and contact information. Please be aware that opening hours and possibly also terms and conditions of certain attractions may vary. To be safe, we suggest checking the website(s) of the attraction or museum you would like to visit during your stay in Dubai.

Security Checks: Please be aware that security checks may take place. These security checks cannot be avoided, even by Pass holders. Sometimes these security checks may be ordered by the responsible authorities, which may extend the delay. Despite this, the Pass generally will help you save time waiting in front of the ticket counter. 

Further questions? Our FAQs will provide you with further information.

Learn more about the public transport in Dubai >>

Dubai City Pass

How many days will you stay in Dubai?

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incl. VAT and service fees, free shipping via e-mail